Frequently Asked Questions
Yes, there are over 30 complimentary software solutions that are available to download.
Click here for more information.
Absolutely not, we are ISO 27001 certified and security and confidentiality are at the
forefront of the service we provide to our customers. We treat your recipient phones as
your data. We comply fully with the Data Protection Act, and seek to protect your data.
Yes, we offer bulk SMS sending. You can send to up to 1000 messages at a time on any of our
solutions (2sms website, 2sms software solutions)
You can now send long messages up to 18,000 characters. When you send a long message, the
first message can be up to 160 characters long. However when you go over that the first few
characters of the subsequent messages are replaced with a binary UDH header, meaning that
the message length decreases to 145 characters for each subsequent message sent.
Yes. In order for us to receive two-way messages on your behalf you would need to be provided
with a unique long number, which looks the same as a mobile phone number and this is
dedicated to you. Once we have received the data on your behalf we would then process it
for you in whichever format you require. This can be forwarded to either another mobile
phone, or outbound email to alert you to SMS receipt, or an XML post to remote domain to
alert to SMS receipt or a WAP session to view traffic stats and these are all charged at
1 message credit each.
No - we find that it doesn't work. We offer a pre-pay service where customers can buy
services online or over the phone.
Success - This status indicates that the message was received by the network
provider or delivered to the destination phone number.
WithNetwork - This status indicates that submission into our mobile network
provider was successful, and your message is currently in the state of attempting to be
delivered to the destination network.
Pending - This status indicates that your message submission has been accepted
by the aggregator, and is in a queue for sending to the network.
Scheduled - This status indicates that your message submission has been accepted,
and is currently scheduled to be sent to the network at a later time or date
Failed - This status indicates that 2sms has sent the message to the aggregator
and they have sent it to the carrier, but the carrier rejected it.
FailedStop - This status indicates that the designated recipient has been
opted-out either by the subscriber or the carrier following a previous send attempt by 2sms.
2sms is not able to send it to the recipient at this time. (2sms can opt it back in, but only
if the subscriber opted-out, not if the carrier had previously rejected the number as
being invalid or barred)
FailedSystemError - This status indicates that 2sms has sent the message to
the aggregator and they rejected it.
FailedNoResponse - This status indicates that the network(s) have attempted
to forward the message onto the recipient(s) for the maximum period for message validity of
72 hours. Because the phone was not able to receive that message for the entire period, it
has been returned as failed.
FailedCancelled - This status indicates 2sms has cancelled the message either
at the sender’s request or because the message was stuck in the system or malformed at which point
it has been quarantined.
PAAR is a four-step process for Emergency Planning. It consists of the following elements:
- 2sms helps by setting up your accounts and sub accounts
- 2sms helps setup and organize your lists to reflect
certain geographical area, departments, and organizational charts
- 2sms will train your human resource departments as well as management
- Send alert messages concerning the emergency to employees from your computer, website and cell phone
- Let employees know where to meet or contingency plans
- See who got your message and when
- Have them reply back as to status, location or acknowledgement of message
- Determine who has not responded to your alert
- Notify first responders to who is missing and last known location (e.g. 5th floor of Building II)
- Help families know where their love ones are
- Get back to normal faster
- Direct your emergency resources more effectively
- Inform key personnel of changes in routing your business
- Communicate an "all clear" message to your employees to resume business as usual
In the United States we are required to send an opt-out message the first occasion of the
sending of the message to the unique cell phone number.
We are not required to send an opt out message to the second and subsequent message to
each unique cell phone. We will charge the customer for the cost of this carrier
required opt out message. Standard 2sms messaging credit rates apply. This is
true for all US and Canadian handsets.
The standard format of this message will be as follows:
"2sms enterprise alerts. Other charges apply. Prices & T&Cs
at www.2sms.com. Support: 877 276 7266. firstname.lastname@example.org. Send STOP to opt out."
You can contact us by phone or email,
or leave your questions on the support forums.