Building blocks to add SMS+ to your business workflow

Interactive Text Response Automation

Omni Channel SMS Customer Service

Key Benefits of Interactive Text Response Automation

  • Improve customer satisfaction and loyalty — by utilizing their preferred method of communication
  • Reduce operating cost — Live Agents and IVR (Interactive Voice Recording) Port Costs
  • Detail text records — Audit trail for every conversation
  • Increase customer service productivity — Average live agent can handle three to four text inquires at a time
Interactive Test Response Example Image
Interactive Text Response Automation Example

 

 

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