SOLUTIONS BY DEPARTMENT
SMS+ in your functional department
SMS+ for Customer Service
Increase Customer Satisfaction and Decrease Cost
One out of three customers prefer SMS conversation over a phone call. You can easily convert phone calls to SMS. Learn how our customers are utilizing an bi-directional SMS and Interactive Text Response to reduce call center costs by 25% and increase customer satisfaction by up to 65%.
Solution Goal
- Control capital expenses
- Improve customer satisfaction
- Integration - leverage existing infrastructure
- Enhance customer interaction
- Utilize preferred method of communication
- Reduce inbound calls
How 2sms Enhances Your Client Interaction
- Automated response system based on rules
- Appointment reminders & confirmations
- Transaction alerts & confirmations
- Self-service transaction alerts
- Travel management alerts
- Bi-directional SMS conversations
