Who We Are

This Privacy Statement applies to www.2sms.com owned and operated by 2sms.com Limited “we”, “us” “our”. This Privacy Statement describes how 2sms.com Limited collects and uses the personal information you provide. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.


If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.


Effective date: This document is effective January 1st, 2017.



What Information We Collect and How

We understand that using our services online, including making a purchase, involves a great deal of trust on your part. We recognize this trust, and take it very seriously. We make it our highest priority to ensure the security and confidentiality of the personally identifiable information ("PII") you provide us (PII includes information that can be linked to a specific individual, such as name, address, phone number, or e-mail address). The information we collect via the Website may include:


  • Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
  • In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorization.
  • Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  • Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.


As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. 2sms stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at support@2sms.com to request that we remove this information from our database.



Tracking Technologies

We and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.


We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click here (or if located in the European Union click here). Please note you will continue to receive generic ads.



What We Do With Your Information

Any personally identifiable information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws of the UK, US and EU.



U.S. - Swiss Safe Harbor Framework


2sms complies with the U.S.-Swiss Safe Harbor Framework as set forth bythe U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. 2sms has certified that it adheres to the Safe HarborPrivacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view 2sms’s certification, please visit http://export.gov/safeharbor.


EU-U.S. Privacy Shield

2sms.com Limited and its subsidiary company 2sms LLC participate in and have certified their compliance with the EU-U.S. Privacy Shield Framework. 2sms.com Limited is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles.  To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.


2sms.com Limited is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf.  2sms.com Limited complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.


With respect to personal data received or transferred pursuant to the Privacy Shield Framework, 2sms.com Limited is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, 2sms.com Limited may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.


Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov], you may invoke binding arbitration when other dispute resolution procedures have been exhausted.






The security of your personally identifiable information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link www.verisign.com.  We follow generally accepted industry standards to protect the personally identifiable  information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable  information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can email us at support@2sms.com.



How We Use Your Information

2sms.com uses your PII only for the purpose of authenticating your identity, and to allow us to respond to your requests for service from us.

We only send information to you to service your account, for example to respond to your emails or phone calls, or if your account activity indicates that a service communication is required. We offer you the option to opt out of this process if you request it. We send a monthly statement by email, which details your account activity, and offers news items covering new and enhanced aspects of our service. We also communicate with you if you choose to make a purchase with us, by sending invoices and statements by email or post. On rare occasions of below standard performance, we may email you to inform you. In all our communications, your privacy is important to us, and we will respect it.



Access to Personally Identifiable Information

Upon request 2sms.com Limited will provide you with information about whether we hold any of your personal information. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page (or by emailing our Customer Support at support@2sms.com) or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within a reasonable time frame.


We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.




Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.



Who We Share Your Information With

2sms.com only share your PII with authorized partners in order to complete a transaction that you specifically request. Where it does share information, the absolute minimum information will be conveyed.  2sms.com insists that all partners maintain a privacy policy that complies with the privacy policy of 2sms.com. These companies are authorized to use your personal information only as necessary to provide these services to us.


2sms.com does not sell or rent your PII to anyone.



How You Can Control the Use of Your Information

2sms.com provides you with control over the collection and use of your PII, as well as the ability to update, correct, or remove any PII stored in your customer profile.



Protection of Your Information

To ensure the security of your PII, 2sms has adopted data security standards that comply with ISO27001.



Marketing Communications

2sms only markets to customers once a month as part of a statement insert which is electronically emailed to customers. Customers are given the option to opt-in to this service at account registration. A link to opting-out is provided at the bottom of each monthly statement. Customers can also communicate via email or telephone to request removal from these infrequent communications.  Email us at support@2sms.com or phone on 1-877-276-7266 or +44 (0) 1234 757 800.



Service Status Communications

2sms occasionally communicates via email service alerts to opt-in customers to inform them of disruptions to service. Customer can communicate via email or telephone to request removal from these infrequent communications.



Bulletin Boards/Chat Rooms

If you use a bulletin board or chat room on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.



Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:


Privacy - United States

2sms LLC

8951 Cypress Waters Blvd. Suite 160

Dallas, TX 75019, USA


Privacy - Global

2sms.com Limited

Trent House, Cranfield Technology Park

University Way

Cranfield, MK43 0AN, UK



Other Websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.



Changes to this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.



Service Provider Disclosure

2sms.com Limited collects information under the direction of its customers, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our customer and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.


2sms.com acknowledges that you have the right to access your personal information. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the 2sms.com Limited’s customer (the data controller). If requested to remove data we will respond within a reasonable time-frame.


We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. 2sms.com Limited will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.







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