We were amazed by the work 2sms did for us. They worked closely with our clinical team, made suggestions and contributed to the design of the business processes within the Soza Health system.
2sms provides emergency quality text messaging, in that they offer redundancy, minimum speed to deliver, and partnerships with most cell service providers......
We require a 99% successful SMS delivery rate in 60 seconds or less. 2sms has met and exceeded the challenge. Delayed delivery time is the same as no delivery time...the ability to get the message across within seconds can mean the difference between life and death.
We have been using the 2sms offering for the last year, the service has been extremely reliable. We have employed the 2sms service on 5 of our intranet sites connected to our contacts database. This allows users to easily send messages across Europe whilst on the move.
We target our leadership population with key issues often needed at short notice. Using 2sms is superb for this. As a rapidly changing business we have had to announce key Company personnel issues such as pension reviews, redundancies and organisational changes. Using text messaging is the only way to ensure 260 senior managers can be contacted to meet together at short notice.
We rely on the service to deliver system notifications and regular progress updates of major system outages to senior account managers and other interested parties. We also use the system to confirm when the issues are resolved via our 2way message application.
Safety is Transco’s top priority. The most important need is for me to be able to group text important messages to our industrial workforce from my manager......delays in this basic communication could greatly impact safety, adding significant costs to our business and reducing customer service levels....2sms service ensures that we can communicate safety critical and also general issues rapidly by SMS.
The system was very easy to set up, as was setting up the payment account for credits (block of messages).....the distribution time on a regular basis is very quick, literally within seconds of sending a message all managers receive the information. The flexibility of the system to log on from any PC is also a great benefit.
We rely on the service for interviews all over the UK. Candidates can’t always attend interview dates set so we use SMS to “email” candidates any updates, as a block.......with the capability to selectively broadcast SMS, we can contact hundreds in the time it used to take us to contact one.....I simply couldn’t do my job so cost effectively without it.